Actions speak louder than words???

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It’s an old saying, and one that is meant to have us think twice before making a rush to judgement. Unfortunately, today with so much talk and social media, it’s hard to drill down and measure someone by what they actually do.

At BBT Financial we are not perfect, nor ever will be. When we get something wrong, like a tax assessment we immediately relay this to the client and tell them where we went wrong. We show them our calculations or where the CRA had a different opinion. We then adjust our process to correct future calculations and ensure it never comes up again. Mistakes are the best teacher. Honesty goes hand in hand with Accountability.

We believe we owe it to the client to be as transparent as possible. If they choose to go elsewhere, we never stop them.  Trust is our business, and our clients deserve the truth as a measure of that trust.

 

Rick Barbosa